Find a family doctor

Find a family doctor

The find a family doctor service connects Yukoners with a family doctor who’s accepting patients.

This service is available to Yukon residents living in Whitehorse and the surrounding areas who:

  • have a valid Yukon Health Care Insurance Plan (YHCIP);
  • are 16 years old or older; and
  • do not have a family doctor.

An adult can enroll their partner and a parent or guardian can enroll their dependants (under the age of 19) into the program if they live at the same address.

Registering together ensures families are matched with the same family doctor.

Starting the match process

  • Ensure that the address on your Yukon Health Care Insurance Plan card is correct.
    Contact Insured Health Services to update your information if needed.
  • When you’re registering a family member, make sure you have the authorization to consent to the collection and the use and disclosure of their personal health information where required.
  • Have all Yukon Health Care Insurance Plan card information ready. (What does this look like?)
  • Phone Insured Health Services 867-667-5209 to register a dependent adult.

You will not be able to choose the family doctor you are matched with based on:

  • the doctor’s age;
  • gender;
  • clinic location;
  • language; or
  • any other criteria.

What happens after I apply for a match?

All matches are generated randomly.

Once you’re registered, the wait time before you’re matched with a doctor depends on:

  • how many doctors have signed up to take new patients; and
  • how many people are looking for a match.

Once matched, we will notify you and your matched doctor by mail. Family members will each receive a letter in the same envelope.

Bring each letter to your family member’s first appointment with their matched doctor.

You or your family member can decline the match by signing up again for a new match.

What happens to my personal information?

Your personal information will be used by Insured Health Services to:

  • validate your eligibility for the program;
  • match you with a family doctor; and
  • notify you of the match.

Statistical and non-identifiable data will be used to help us evaluate the service. We may share it with our partners.

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A note about privacy

Information contained in this online form is collected, used and disclosed in accordance with Yukon’s Health Information Privacy and Management Act and other applicable laws. You can view a written statement of Health and Social Services information practices at yukon.ca/healthprivacy or by emailing the department’s privacy officer healthprivacy@gov.yk.ca.

Contact Insured Health Services

For questions, assistance in enrolling or to update your Yukon Health Care Insurance Plan card information, email yukon.healthcare@gov.yk.ca or phone 867-667-5209, toll-free in Yukon 1-800-661-0408, extension 5209.

Hours: Monday to Friday, 8:30 a.m to 5:00 p.m.